SHIPPING POLICY

Status:

Due to the current international situation some European deliveries may take longer than normal. The carriers are working hard to get deliveries carried out yet there are delays at this time.

 

Should you need any assistance, help or support then please reach to the customer support team via the help centre 

***We also request that once you have submitted a request to please not send another email until you receive a response from us, as increased emails will automatically move your ticket lower down in the queue and delay your response time*** 

Depending on your country of residence we offer several delivery services. Delivery charges vary by region, your shipping total will be calculated at checkout.

Upon your order being dispatched you will receive an email from us confirming your tracking information in order to track the status of your delivery

Please refer to the below table for a complete list of countries that Arkezon currently ships to along with the approximate delivery timelines* from the dispatch date of your order.

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United Kingdom 1-2 Working Days 

Europe 7-14 Working Days 

 

 

These shipments are for most of our products, in case of change you will find all the information in the product info

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Arkezon is NOT take any responsibility if the courier will not find you at home and the parcel will not delivery . This is your responsibility to contact the courier and arrange a re-delivery . In case is to late and the parcel will be sent to our offices you are able to receive the parcel with a extra 5£ for the shipping . This procedure will take at least 20 working days . 

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Arkezon.com

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International Shipping Policy

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Shipping Time Guarantee: The international shipping times displayed on our website guarantee that your parcel will arrive at the destination country within the specified timeframe. However, please note the following important details:

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1. Customs Clearance:

   • Once the parcel arrives in the destination country, it must go through customs clearance.

   • The time taken for customs clearance varies by country and is beyond our control.

   • We cannot predict or guarantee how long customs will take to release the parcel.

2. Local Delivery:

   • After customs clearance, the parcel will be handed over to the local courier service for delivery.

   • The local delivery time depends on the efficiency and policies of the destination country’s courier services, which we do not manage.

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Customs Fees and Inspection:

• Customs Fees:

  • Please be aware that customs fees, import duties, or taxes may be applied by the destination country.

  • These fees are the responsibility of the recipient and are not included in the shipping costs paid at checkout.

• Parcel Inspection:

  • The customs department may open and inspect the parcel to verify its contents.

  • This is a standard procedure and may cause additional delays.

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Important Notes:

• Ensure that the shipping address and contact information provided are accurate to avoid delivery issues.

• Stay informed about your country’s customs regulations and potential fees before placing an order.

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We appreciate your understanding and patience regarding international shipping processes. If you have any questions or need assistance, please contact our customer support team.

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